Privacy Policy

1. Information We Collect

We collect the following information when you use UpNex:

• Account information: Email address, name, and password (stored securely using industry-standard hashing)
• Payment information: Processed securely by Stripe. We do not store your full credit card details.
• Usage data: IP address, browser type, device information, and access timestamps for security and analytics purposes
• Purchase history: Records of content you have purchased and accessed

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process purchases and deliver content access
• Send transactional emails (purchase confirmations, access notifications)
• Prevent fraud and unauthorized access
• Improve the Service

3. Information Sharing

We do not sell your personal information. We may share information with:

• Payment processors (Stripe) to process transactions
• Content creators who may receive your name and email in connection with your purchases of their content
• Service providers who assist in operating the platform
• Law enforcement when required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and secure password hashing. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your account and purchase data for as long as your account is active or as needed to provide services. You may request deletion of your account by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. Contact us to exercise these rights.

7. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies for advertising.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Service.

9. Contact

For privacy-related inquiries, contact us at premium.media@upnex.com.